Frequently Asked Questions

Absolutely — while we prefer to let our work speak for itself, we’re happy to provide references and testimonials upon request. Your trust is important to us, and we’re proud to share the experiences of our satisfied customers.

BeyondNerd has been in business since 2012 and relocated to Valdosta in 2024. Between its founding and relocation, BeyondNerd grew rapidly to become the #1 IT firm in Central New York, completing over 18,000 jobs, employing 22 skilled professionals, and earning the trust of thousands of satisfied customers. Our move to South Georgia was driven by a desire to fill a critical gap in IT services, bringing our expertise, dedication, and proven track record to a new community.

BeyondNerd is a family‑owned and operated firm dedicated to delivering home and business customers the same level of expert support and service you would expect from a Fortune 500 company, combined with the personal attention and care only a local business can provide.

We offer a combination of both on-site and remote support. For residential customers, remote support is typically provided when home automation services are involved and require monitoring. Business customers generally have access to both options. However, residential customers can easily request remote support if it better suits their needs, ensuring flexibility and convenience for every situation.

Whenever possible, we aim to retrofit any installation so you can make use of your existing equipment. It is rare that we would recommend or require a complete or partial replacement of what you already have. In the uncommon instances where replacement is suggested, it will typically be due to either your preference for simplicity or because the equipment is nearing the end of its useful life or at risk of failure. Our goal is always to maximize value while minimizing unnecessary costs.

Absolutely, we understand that tech issues can happen at any hour. Contact us and we'll do our best to accommodate your needs, and we'll get you back up and running as soon as possible.

We do not sell hardware directly, but we maintain a network of trusted distribution channels to assist our customers. If you need desktop computers, servers, network switches, or other equipment, we can often source them at prices lower than those found on Amazon or at big-box retailers, saving you both time and money while ensuring quality and compatibility.

Yes, absolutely. We serve both home owners and businesses big and small. We also work directly with schools, local government offices and industrial facilities. No job is too big or too small for us.

Our homebase is located in Valdosta, Georgia, but we also serve Northern Florida, and the areas around Newport, Arkansas. If you're unsure if we service your area, please call us and we'll be happy to discuss it with you.

On our first visit to your home or business, we offer a free consultation. This allows us to provide a detailed assessment of your project or network, including any recommended changes to help you get the most out of it.

We can resolve a wide range of networking issues, from simple configuration adjustments to complete network rewires and comprehensive system setups. Whether it’s improving performance, enhancing security, or designing a new network from the ground up, we ensure your system operates at peak efficiency. Our technicians are fully certified in Cisco, Omada, UniFi, and AirMax technologies, bringing expertise and reliability to every project.

Customers with an active service agreement can generally expect first contact within 60 minutes during normal business hours, and within 4 hours during nights or holidays. Customers without an active agreement may experience a first contact time of 1–2 business days, depending on the severity of the issue and technician availability. This ensures that those with ongoing agreements receive priority service while we still strive to respond to all customers as quickly as possible.

Yes — although 24/7 emergency support is generally reserved for business customers. We prioritize these arrangements for those with active agreements to ensure critical issues are addressed immediately, while still striving to assist other customers as promptly as possible when emergencies arise.

Ongoing maintenance and support are available by contract only. This way, instead of paying per visit, you pay a single rate, saving you money over time. We offer both on-site and remote support agreements.

When installing a new system for you, we generally include the cost of training a set number of employees within the project pricing. The number of employees trained depends on your request and available resources. If desired, we will also provide training materials and manuals to ensure your team is well-informed and confident in using the new system. Our goal is to make the transition as smooth and efficient as possible, empowering your staff to get the most out of your investment.

Occasionally we may use technical terms, but never to confuse or mislead you. We believe in full transparency and customer education. If you ask how your product or service works, you deserve a clear and honest explanation.

We generally reserve urgent nights and weekend work for customers with active service agreements. However, in exceptional cases where the issue is critical, we may make exceptions to this policy to ensure your needs are addressed promptly.

One‑off IT issues are handled on a first‑come, first‑served basis. Customers with active service agreements receive priority scheduling and faster response times to ensure their needs are met promptly. That said, we strive to respond to all customers, whether or not they have an agreement, as quickly as possible. Our goal is to provide dependable, timely support to keep your systems running smoothly.

In the rare event that we are unable to resolve an issue during a service call, we will continue working on it for as long as the customer allows. If we are called back to address the exact same issue more than three times in a 30 day period, the customer will no longer be required to pay a service visit fee for subsequent visits related to that issue until it is fully resolved. This policy reflects our commitment to delivering lasting solutions and ensuring customer satisfaction.

We accept payments in cash or by check. Credit card payments are processed securely through PayPal or Stripe. For credit card transactions, we process payments directly in person at the time of service for each visit unless otherwise specified in a written agreement or job contract. This process ensures secure transactions and clear records for both parties.

Yes, we install a wide range of security devices, including cameras, sensors, and monitoring equipment. These systems can be configured as standalone setups with secure mobile app access or integrated into a larger, unified security network. And even if we didn’t install your system, we’re still happy to provide support, maintenance, or upgrades to help keep your property protected and your technology running smoothly.

This is a very difficult question to answer without speaking directly with one of our consultants. Not because we're trying to upsell you, but because every single project is unique. We provide customize quotes based on exactly what you need, not on a cookie cutter solution. We believe in fair pricing, with no hidden fees. Contact us for a free consultation and quote.

Our "no upselling" policy means we'll never push unnecessary products or services. If you request installation of 5 cameras, we might suggest adding 1 or 2 for better coverage—but it will always be your choice, never a requirement for us to provide services.

Smaller IT companies often deliver a superior experience compared to national or regional firms. They typically offer fairer pricing, a stronger connection to their community’s needs, and higher employee morale, ensuring customers receive genuine care and attention.