Privacy Policy

BeyondNerd IT Services ("BeyondNerd," "we," "us," or "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect information obtained from individuals who use our website (www.beyondnerd.net) and services.

1. Information We Collect

Information you provide directly: When you contact us, submit a service request, or create a client account, we may collect your name, email address, phone number, company name, and details about your IT needs or issues.

Automatically collected information: Our website may collect standard web log data including your IP address, browser type, pages visited, and referring URLs. We use this data in aggregate to understand how our site is used and improve the user experience.

Technical service data: When we provide IT services, we may access technical information about your systems solely to deliver the services you've requested. This data is handled confidentially and is not used for any other purpose.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the IT services you've requested
• Schedule appointments and manage your service tickets
• Send invoices and process payments
• Communicate important updates about your service or account
• Improve our website and service offerings
• Comply with applicable legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Period.

3. Information Sharing

We may share your information with:

• Service providers: Trusted third parties who assist in operating our business (e.g., payment processors, CRM software) under strict confidentiality agreements.
• Legal requirements: When required by law, court order, or governmental authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking

Our website may use cookies and similar technologies to improve functionality and analyze site usage. You can control cookie settings through your browser. Disabling cookies may affect some website features but will not prevent you from accessing our services.

We use hCaptcha on our contact forms to prevent spam. hCaptcha collects certain data to verify you are human — see hCaptcha's Privacy Policy for details.

5. Data Security

We implement reasonable technical and organizational safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes encrypted transmission (HTTPS), access controls, and secure data storage practices. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide services, maintain business records, and comply with legal obligations. Client account data is retained for the duration of the business relationship and a reasonable period thereafter. You may request deletion of your data at any time (see Section 7).

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data (subject to legal retention obligations)
• Opt out of any marketing communications

To exercise any of these rights, contact us at help@beyondnerd.net or call (229) 262-3832.

8. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, contact us immediately and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

Questions about this Privacy Policy or our data practices? Contact us directly: